Effective Date: July 4, 2025

All orders are shipped via USPS or other reputable carriers. Shipping costs are the customer’s responsibility unless otherwise specified by a promotion or offer. Shipping and delivery times may vary due to carrier availability, destination, and other factors beyond our control. Estimated delivery dates shown at checkout are generated by Shopify and are only estimates—not guarantees. We recommend tracking your order with the provided tracking information for the most accurate and up-to-date status.

Risk of loss and title pass to you once the package is accepted and scanned by the carrier. CraftsByGlendy is not responsible for loss, damage, or theft during shipment, including packages marked as delivered but not received. Please ensure your shipping information is accurate and that your delivery location is secure.

For any shipment issues, please contact the carrier directly with your tracking number. If you require further assistance, you can reach us during business hours, Monday through Friday, 8:00 AM to 8:00 PM, at:

Email: CraftsByGlendy@outlook.com
Instagram/TikTok DM: @CraftsByGlendy